356 Bets FAQ — All Your Questions Answered

No, each person is allowed only one account. Opening multiple accounts is against our Terms & Conditions. If detected, all associated accounts may be closed and any funds held may be forfeited. If you're having trouble, in the Help Center Contact us.

On the Login page and click the "Forgot password?" link. Enter your registered email address or mobile number and you'll receive a reset link or OTP. Use it to set a new password. Complete the process within 5 minutes, as the link expires quickly.

KYC is not required for regular betting or small transactions. However, for larger withdrawals (typically above ৳10,000), you will need to complete KYC verification by uploading a clear photo of your national ID or passport. Once verified, you won't need to do it again.

Yes, you can temporarily or permanently close your account at any time. You'll find this option in your account settings, or you can in the Help Center Submit a request. We also offer self-exclusion as part of our responsible gaming commitment.

Providing incorrect information may cause problems during KYC verification and could result in withdrawal holds. To update your name, date of birth, or contact details, in the Help Center Contact us. Your information can be corrected once supporting documents are provided.

356 Bets currently supports deposits via bKash, Nagad, Rocket, and bank transfer. Mobile banking methods are the fastest — your balance is usually updated within 1–5 minutes. For more details, Payments & Transactions visit the page.

The minimum deposit is ৳500. The maximum limit depends on your payment method and account level. With bKash or Nagad, you can deposit up to ৳50,000 per day. Verified accounts may have higher limits.

Mobile banking withdrawals (bKash, Nagad, Rocket) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. During peak hours or on weekends, processing times may be slightly longer.

Wait 5–10 minutes and refresh the page. If the balance still hasn't appeared, contact our in the Help Center Get in touch. Keep a screenshot of your payment slip handy — it'll help resolve the issue faster.

356 Bets does not charge any withdrawal fees. However, your mobile banking operator may apply their own transfer charges, which are determined by the respective payment operator's policies.

Yes, for security purposes, withdrawals must be made to the same mobile banking number linked to your account. To change your number, in the Help Center Contact us to complete the verification process.

Registration After registering, the welcome bonus is automatically credited on your first deposit. The bonus amount and terms may change from time to time — to see the latest offer, Promotions page Visit the page. If a promo code is required to claim a bonus, make sure to enter it at the time of registration.

A bonus wagering requirement means you need to place a certain amount in bets before you can withdraw your bonus funds. For example, a ৳1,000 bonus with a 5x wagering requirement means you must wager ৳5,000 before withdrawing. Terms vary for each bonus — On the Promotions page View details.

Yes, most bonuses have an expiry period — wagering is typically required to be completed within 7 to 30 days. Any unused bonus will be automatically forfeited once the period ends. Always read the terms and conditions as soon as you receive a bonus.

The cashback bonus returns a percentage of your net losses over a set period (usually weekly) directly to your account. It typically comes with lower wagering requirements. To check whether a cashback offer is available on your account, Promotions page view here.

356 Bets offers betting on cricket, football, tennis, badminton, hockey, basketball, kabaddi, and dozens of other sports. Special odds are available for the IPL, BPL, World Cup, and other international fixtures. See more at on the Sports page।

Live betting means placing bets in real time while a match is in progress. Odds shift from moment to moment. Login and go to the "Live" tab, then select your preferred event from the ongoing matches. You'll need to act quickly, as live odds change fast.

Once a bet is confirmed, it generally cannot be changed or cancelled. However, in certain situations — such as a match being postponed or cancelled — your stake will be refunded. Please make your selections carefully before placing a bet.

Odds represent the probability of winning and the potential payout. For example, odds of 2.5 mean a ৳100 bet returns ৳250 if you win (৳100 stake + ৳150 profit). Decimal odds are the easiest format to work with. On the Match Odds page View live odds for all ongoing matches.

Yes, 356 Bets supports accumulator or parlay betting. Combining multiple events boosts the overall odds significantly, so a winning bet pays out much more. Keep in mind, though — if any one selection loses, the entire bet is lost.

To download the app, On the App page The Android APK can be downloaded directly. If you're on iOS, the App Store link is available on that same page. Always download directly from the official site — avoid third-party sources.

Go to Settings → Security → enable "Install from unknown sources". Then try installing the APK file again. Once the installation is complete, you can turn off the unknown sources permission to keep your device secure.

The 356 Bets app requires Android 6.0 or above, and iOS 12 or above for iPhone users. If the app doesn't work on an older device, you can access the website through a mobile browser — the experience is nearly identical.

Start by fully closing the app and reopening it. If that doesn't work, clear the app's cache (Settings → Apps → 356 Bets → Clear Cache). If the problem persists, uninstall and freshly Download to proceed.

356 Bets uses SSL encryption and advanced security protocols to keep your data safe. Use a strong password and never share your login credentials with anyone. Enabling Two-Factor Authentication (2FA) adds an extra layer of protection to your account.

Go to Account Settings, then navigate to the Security section where you'll find the 2FA option. You can set it up via mobile number or an authenticator app. Once enabled, you'll need to enter a one-time code every time you log in, adding an extra layer of protection to your account.

Yes, as part of our responsible gaming features, you can set daily, weekly, or monthly deposit limits to help manage your spending. For more details, Responsible Gaming visit the page.

There are several reasons an account may be suspended — such as suspicious activity, a policy violation, or a pending verification requirement. in the Help Center Reach out and provide your account details — our team will look into the issue and get back to you with a resolution.

No, 356 Bets is strictly for users aged 18 and above. Allowing minors to use the platform is illegal and against our policies. Parents and guardians are advised to enable parental controls on their devices.